Frequently Asked Questions


FAQ

Makeup Eraser

 

Q: Is MakeUp Eraser good for sensitive skin? Acne-prone skin? Oily skin? Dry skin?

A: Yes! MakeUp Eraser is great for ALL skin types because we don't use irritating chemicals - JUST WATER! No rubbing or tugging necessary. Dermatologist approved.

 

Q: Is it tested on animals?

A: Never! We love our furry friends here at MakeUp Eraser and are cruelty-free. We absolutely do NOT test on animals.

 

Q: Is it vegan?

A: Yes, 100% vegan.

 

Q: Does it remove waterproof/long-lasting makeup?

A: Absolutely! MakeUp Eraser removes ALL makeup. PRO TIP: for stubborn makeup be sure your cloth is fully soaked with very WARM water. Warmer the water, wetter the better! Hold your wet, warm cloth over your eye for 5+ seconds, then begin circular motions for removal.

 

Q: How long does a MakeUp Eraser last?

A: Every MakeUp Eraser will last you 3-5 years or 1,000 machine washes! #nomorewipes

 

Q: How do I know it's time to replace my MUE?

A: Like a t-shirt, the material will eventually wear down.

 

Q: How does the MakeUp Eraser work?

A: The Original MakeUp Eraser is an exclusive premium patented cloth that contains millions of tiny hair-like fibers (each fiber is 50-100x thinner than a human hair) that work as a "suction" to lift all dirt, makeup and oil from each individual pore.

 

Q: Is there soap or product in the cloth?

A: No soap or added chemicals! MakeUp Eraser works because of the forces of ions that attract to create suction.

 

Q: Will it tug / pull on my skin or cause wrinkles?

A: Absolutely not! If used with warm water per instructions, MUE works as a "suction" to lift all makeup, dirt and oil from your pores. No tugging or pulling necessary and dermatologist approved. Ps. MUE is also the softest thing you've ever felt!

 

Q: How do I use it?

A: Machine wash prior to first use. Fully soak your MakeUp Eraser in warm water. First, use the short fiber side to remove your makeup then flip over to long fiber side (side with tag) to pick up anything leftover & exfoliate the skin. TIP: We recommend using in sections and machine washing once a week.

 

Q: Can I use cleanser, micellar water or any other products with my MUE?

A: You definitely can! If you choose to do so be sure to fully rinse the product out of the cloth in between each use. You may need to machine wash more frequently to avoid build up.

 

Q: Do I need to wash my face after I use my MakeUp Eraser?

A: We definitely recommend you continue with your normal skincare routine after using your MakeUp Eraser. It's best to erase & exfoliate with your MUE first, then use your cleanser etc. on your bare skin afterwards.

 

Q: Is MakeUp Eraser sanitary?

A: The Original MakeUp Eraser is antibacterial. Each fiber is so tiny that it is nearly impossible for bacteria to live and grow.

 

Q: Can I use the MakeUp Eraser if I don't wear makeup?

A: Definitely! MakeUp Eraser also cleans your pores of oil and dirt. Great for non-makeup wearers or no makeup days!

 

Q: What are the size differences between the mini, mini PLUS and OG full size?

A: OG full size measures approx. 15.5in x 7.25in. Mini PLUS measures approx. 9.5in. x 6in. Mini measures approx. 8in x 3in. 7-day Sets each measure approx. 4in x 3in.

 

Q: Do you have any discount codes?

A: Be sure you sign up for our email list so you'll be the first to know about all our future sales & exclusive offers!

 

Q: Are you looking for resellers?

A: If you are a business owner and interested in reselling The Original MakeUp Eraser, you can apply for wholesale here.

 

THE SPONGE

 

Q: How can I make sure my sponge is EXTRA clean?

A: The higher the heat, the happier THE SPONGE! Higher heat in the dryer will kill more germs. We also recommend to pre-soak for stubborn stains.

 

Q: How do I get my sponge completely clean?

A: We recommend to machine wash & dry on hot with your MakeUp Eraser/towel load. The higher the heat, the happier THE SPONGE. Be sure to machine wash in your washball to protect your sponge.

 

Q: What detergent/soap do I use when washing my sponge?

A: Any facial cleanser or detergent will work!

 

Q: How often do I need to wash?

A: We recommend machine washing end of week with your MakeUp Eraser/towel load! For a missed wash, pre-soak prior to machine washing.

 

Q: Is it vegan?

A: Yes! All MakeUp Eraser products are eco-friendly, cruelty-free, hypoallergenic, & vegan!

 

THE PARCEL

 

Q: What can I use THE PUFF for?

A: THE PUFF was designed to eliminate the use of disposable cotton balls + cotton rounds. It's reusable & multi-purpose. Perfect to use with your favorite cleanser, to apply your toner, & to deeply exfoliate your skin.

 

Q: How do I wash THE PUFF?

A: Machine wash hot & dry with your towel load. Wash in laundry bag. Fabric softener & dryer sheet safe. Safe to wash with your MakeUp Eraser and/or THE SPONGE.

 

Q: Which side is which?

A: Use the plush side (wet) and use with your favorite cleanser. Use the plush side (dry) and use with your toner. Flip to deeply exfoliate the skin when needed.

 

Q: Is it vegan?

A: Yes! All MakeUp Eraser products are eco-friendly, cruelty-free, hypoallergenic, & vegan!

 

Ingredients

 

All MakeUp Erasers are 100% polyester.

 

THE SPONGE is formulated with non-toxic polyurethane. The Original MakeUp Eraser’s unique technology “WashTech” blend to erase makeup by simply machine washing.

 

THE PUFF is 80% cotton 20% polyester.

 

Product Care

 

Q: How do I clean my MakeUp Eraser products?

A: Machine wash hot & dry approx. 1-2x a week with any load of laundry. PRO TIP: machine wash with your towel load. This will cause the most friction in your machine so your MakeUp Erasers comes out looking brand new!

 

Q: What detergent/soap do I use when washing my MUE?

A: Any detergent or soap will work! MakeUp Eraser is extremely durable. Just add in with your existing load!

THE SPONGE, be sure to machine wash in your washball.

THE PUFF, be sure to machine wash in your laundry bag.

 

Q: Can I use fabric softener?

A: Absolutely!

 

Q: Can I hand wash my MakeUp Erasers?

A: You definitely can! You can use any detergent or antibacterial dish soap. However, machine washing is much easier and will give you best results.

 

Q: What do I do with my MakeUp Eraser in between uses?

A: If it's not laundry day and you just used a section of your MakeUp Eraser, hang it to dry over your towel rack or use the tag to hang on your towel hook to dry. Your MakeUp Eraser will be dry the next day and ready for use!

 

Pro Tips

*Machine wash prior to first use to activate the fibers and prevent staining.

Q: How can I remove waterproof makeup?

A: Be sure your cloth is fully saturated with WARM water. The warmer, the wetter, the better! Then hold your wet, warm cloth over your eye for 5+ seconds before beginning circular motions for removal.

 

Q: How do I get my MUE completely clean?

A: We recommend machine washing in hot water with your towel load. This will cause more friction in the machine to get ALL the makeup out of your cloth each time.

 

Q: How often do I need to wash?

A: We recommend using your MakeUp Eraser in sections. Only wet/use the area you need for that night then work your way down the cloth throughout the week. Machine wash hot & dry approx. once a week. Ps. more MUEs = less laundry!

 

Shipping

 

Q: How long will it take to get my product?

A: Standard UK shipping is 3-5 business days.

 

Q: Do you ship internationally?

A: Yes, we ship worldwide! If you are shopping outside the UK, be sure to click the "flag" in the menu bar and shop your country. Products leave our warehouse within 3-5 business days but delivery time may vary depending on your shipping method and customs/postal country.

 

Q: Where are you based out of?

A: We are based in Birmingham, United Kingdom.

 

Refunds

 

Q: Can I return my MakeUp Eraser product if I am unhappy with it?

A: Sure! We offer 100% money back guarantee within 30 days of purchase.

 

Q: How do I return my product?

A: Please contact us at +44 (0) 7779850752 or email originalmakeuperaseruk@gmail.com and we will help you right away!

 

Afterpay or Sezzle

 

Q: What is Afterpay? Sezzle?

A: Buy what you want today, pay for it in four equal installments, interest-free. *Please note: total cart value must be between $35 and $1000. Afterpay is for USA only. Sezzle is for USA & Canada.

 

Q: How do I use Afterpay or Sezzle?

A: Shop makeuperaser.co.uk as usual. At checkout, choose "Afterpay" or "Sezzle" as your payment method, register and provide payment details. If you’ve used Afterpay or Sezzle before, just log in to your account and complete your order — it’s that easy!

 

Q: How does the Afterpay and Sezzle's schedule work?

A: First payment is required at the time of purchase. Three remaining payments are deducted automatically from your selected payment method every two weeks. No additional charge (unless payments are late). If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay/Sezzle account to make your payments early. You can log in to your Afterpay/Sezzle account anytime to view your payment schedule or make a payment before the next due date.

 

Q: What if I can't pay an installment?

A: Afterpay and Sezzle both do not charge interest unless a payment is missed/late. You will be charged an $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is still not made within seven days. Late fees will not exceed 25% of the total order.

 

Q: When will my items be delivered if I choose Afterpay/Sezzle payment option?

A: Right away! Please allow within 3-5 business days for your product to ship.